Messaging - cResponse
unified messaging

cResponse Speech Enabled Applications are CBTS' Voice Recognition Service to help businesses and organizations automate high-volume or redundant incoming communications. cResponse gives customers on-demand, scalable, and cost-effective way to streamline their communications platform without sacrificing quality, reliability, or security.

cResponse can help businesses reduce staffing costs by integrating its automated call center function with the existing telephony and data infrastructure. To effectively handle high-volume and redundant service calls, such as those tracking orders, delivery or repair status, you can send incoming calls from wired or wireless phones to cResponse. Calls routed to cResponse are answered quickly by a professional voice interface that integrates with your database, providing accurate, real time information to the caller in a personable, conversational manner.


messaging benefits

cResponse's agile capabilities make it an ideal tool to complete your multi-channel communications strategy, with no up-front capital investment or in-house technical know-how.
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messaging applications

For those businesses whose employees work in high-risk or critical conditions, cResponse offers an effective and real time tool to track the safety of employees and activities at their worksites.
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How It Works

messaging applications

cResponse Speech Enabled Self Service Suite is a hosted Enterprise Speech Self-Service Solution that integrates with your telephony and data infrastructure.
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White Papers
“Cincinnati Bell (Technology Solutions) was seamless. Everything went just as planned. They worked over the weekend and overtime. Everything was on time and on budget. We were very satisfied with their service."
Keith McCluskey, CEO, McCluskey Chevrolet
CBTS > Solutions