Avaya is a global leader in innovative business communications systems for organizations of all sizes. The company provides unified communications, contact centers, data solutions, and related services directly and through its channel partners to businesses and organizations around the world. Businesses of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service, and competitiveness.
Avaya’s unique combination of communications applications, software, and services helps companies simplify complex communications and integrate with existing technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an organization, Avaya helps improve the way organizations work, making people more productive, processes more intelligent, and customers more satisfied.
Avaya recognizes the important role that its business partners play in bringing leading-edge communications solutions to global and local markets with first-hand knowledge of customers’ needs. In 2002 and 2007, CBTS earned Avaya’s Business Partner of the Year award. Through our Avaya Connect Platinum partnership, the highest level of partnership Avaya offers, CBTS has developed a deployment and maintenance model for Avaya systems that allows us to provide our customers with the best possible communication experience.
Avaya is consistently recognized as a global leader by industry and technology experts, and has achieved worldwide leadership positions in the following:
No. 1 in Worldwide Unified Communications and Telephony Systems1
No. 1 in Worldwide Contact Center2
No. 1 in Worldwide Enterprise Messaging3
No. in Worldwide Audio Conferencing4
No. 1 in Worldwide Maintenance Services5
1 Dell’Oro Group, Enterprise Telephony Report, 4Q09, February, 2010
2 Gartner, Inc., Market Share, Contact Center, Worldwide, 2009, D. Kraus , March, 2010
3 T3i Group, InfoTrack for Converged Applications, Full Year 2008, Messaging, May, 2009
4 MZA Limited, The World UC Applications Market, 2009 Edition, June, 2009
5 IntelliCom Analytics, Services Market Dashboard, YE 2009 Global Lifecycle Services Market Workbook, February, 2010