CBTS' Managed Services strategy is focused on delivering optimum business solutions utilizing our unique assets. These assets include our outstanding engineering staff, state-of-the-art Enterprise Network Operations Center (ENOC), Tier 3 data centers, an all-optical network, and leading-edge management tools and processes including ITIL.
CBTS offers a wide range of Managed Services to address the growing complexity of IT challenges. Whether you need assistance in managing a specific technology, SLA-based management of your infrastructure, or improved business value through the use of Cloud Services, CBTS has the right solution. These IT solutions can help your business differentiate from the competition.
Infrastructure Management Services
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Network Management
LAN/WAN network architecture, firewall and VPN support, network security, network monitoring and management
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Communications Management
VoIP, Videoconferencing, Hosted Messaging, Unified Communications management
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Infrastructure Management
Management and critical support for your servers, databases, applications, and workstations, as well as Virtual Data Centers
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Storage Management
Consolidated storage infrastructures, including Network Attached Storage (NAS) and Storage Area Networks (SAN); on-demand storage
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Security Management
Managed Security Services that monitors, protects, and responds to vulnerabilities in your environment, as well as threats
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ITIL-Based Process
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CBTS' core operational models are based on ITIL v3 procedures and enhanced even further by its extensive experience in delivering operational excellence to its most demanding customers. Read More
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Enterprise Network Operations Center
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CBTS' Enterprise Network Operations Center (ENOC) performs monitoring and management services for our customers' networks and systems on a 24x7x365 basis. Read More
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CBTS' Enterprise Network Operations Center (ENOC) performs monitoring and management services for our customers' networks and systems on a 24x7x365 basis. The ENOC is housed in a state-of-the-art 30,000 sq/ft facility with more than 50 full-time tier II/III engineers. It was designed to provide support and management services for our existing customers around the globe, as well as for future growth.
The ENOC provides the first level of support in the event of a network or system problem, and can perform high-level problem diagnosis. If requested, CBTS can perform Tier II and Tier III level troubleshooting and fault isolation.
Each device (router, switch, hub, firewall, and server) is monitored by the ENOC for availability, using either remote monitoring devices or agents installed in the network devices and computer systems. Additional monitoring capabilities for more in-depth analysis are available through our extensive network management toolsets.
With Tier I Service Desk and Tier II Incident Management in place, the ENOC rapidly detects alerts and notifications, and proactively responds to threats before your business is impacted. Our highly experienced and certified engineers are focused on safeguarding your IT infrastructure and mitigating negative impact on your business.
CBTS leverages its ITIL experience by supporting all of its customers with world-class operational processes and procedures. This ensures that your business will be supported by not only the best engineering resources, but a principled organization driven to provide the best value in the shortest amount of time, in a controlled setting.
CBTS' core operational models are based on ITIL v3 procedures and enhanced even further by its extensive experience in delivering operational excellence to its most demanding customers.
CBTS' Continuous Improvement Initiatives are proactive and driven by internal operational enhancements or they can be initiated by your request.
